Shipping & Returns
Shipping Information
Thankyou for shopping at Bossed Up.
All orders will be processed within 2-3 days of receiving your order. Orders are not shipped on weekends or holidays. If Bossed Up is receiving an influx in orders please note there may be a small delay in shipment. If for some unforeseen circumstance shipping is significantly delayed Bossed Up will contact you via email or phone.
Please note: it is the customer's responsibility to provide Bossed Up with the correct contact and shipping address. If the details provided are incorrect Bossed Up will not be responsible for the mistake and a reimbursement will not be provided.
Shipping Rates
Australia wide
Orders up to $100.00 - $10.00 standard shipping fee
Orders over $100.00 receive free standard shipping
Express Shipping is a flat rate of $15.00
Standard shipping may take 5-7 days. Delays may occur at no control of Bossed Up.
Rest of the World
Shipping starts at $20.00 and is calculated on checkout.
If you believe your customs may charge extra taxes or custom charges it may be best to contact them first. Bossed Up will not be responsible for any custom taxes or charges requested additionally to your order. If you do incur any of the above charges and refuse to pay them causing your order to be abandoned Bossed Up will not be responsible for the handling of that order.
Order Tracking
Once your order is processed and shipped you will receive a tracking number via email so you can keep track of the progress of your order.
Once an order is shipped Bossed Up is not responsible if the order is lost, stolen, damaged or delayed in transit.
Refund Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Return shipping costs will need to be fulfilled by you.
To start a return, you can contact us at info.bossedup@gmail.com. If your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info.bossedup@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.